Legal notice

Legal notice

The following provisions set out the general terms and conditions of sale of the products offered for sale on the www.leoetviolette.com website.

Hereinafter referred to as "the Company",

 

Come in. Come in,

 

The company LEO ET VIOLETTE SAS
Simplified joint stock company with a capital of 1333€.

Registered with the RCS of PARIS under the number 792 013 237
Headquartered at 12 rue Sainte Anne, 75001 PARIS FRANCE
VAT N° FR: FR85792013237

The director of the publication is Léo Dominguez, legal representative of LEO ET VIOLETTE SAS.
E-mail: contact@leoetviolette.com
(hereinafter "Leo et Violette SAS").

And.,

Any natural person of full age, not a merchant, having the legal capacity to contract, (hereinafter referred to as "the customer") making a purchase of a product on the Site.

The Site is hosted by Shopify Inc, 150 Elgin Street, Suite 800, Ottawa, Ontario K2P 1L4, Canada.

 

Article 1. Object

The purpose of these general terms and conditions of sale is to define the terms and conditions of distance selling between the brand " " Léo et Violetteon the one hand, and any natural person who is not a trader and who is of legal age exclusively (hereinafter "the Customer") making a purchase on the Site on the other hand.

The present document is written in French. In particular, they specify the various stages necessary for the customer to place the order, the payment and delivery methods, and specify the follow-up of the customer's order.

 

Article 2. Prices

The prices of the products applied are those communicated on the site and confirmed to the customer at the time of validation of the order.

The prices of the products are indicated in American dollars, and include all taxes and duties except the shipping cost.

 The amount of additional delivery costs is indicated to the customer directly on the "delivery" page. The Products remain the property of the seller until the full price has been received by the seller.

The transfer of the risks of loss and deterioration of the products will be carried out after delivery and receipt of the products by the customer.

We reserve the right to change our prices at any time but we undertake to apply the prices indicated on the site at the time of your order.

We inform you that in the event of the display of an erroneous, obviously derisory price (vile price), for any reason whatsoever (computer bug, manual error, technical error...), the order - even validated by us - will be cancelled, which we will inform you as soon as possible. You will then be able, if you wish, to place your order again at the corrected and exact price.

 

Article 3. Placing an order

The Customer materializes his order by completing the following six steps:

Step 1: the Customer adds the chosen products to his/her basket, after having selected the model and the desired colour. The basket can be accessed at any time to modify or validate it.

The shopping cart at the top right of the screen informs the customer that he or she has taken the selections into account by indicating the number of products it contains.

Step 2: the customer checks the details of his basket, which he can modify at any time, and validates it after having chosen his delivery method (delivery or collection in our shop).

The total amount including VAT of the order, containing at this stage only the price due for the products. Shipping costs will be indicated later during the order validation process.

Step 3: The customer creates a customer account by entering their full contact details (delivery and billing details).

Fields marked with an asterisk (*) are mandatory fields; it being specified that unless otherwise specified by the customer, the billing address will automatically be the same as the delivery address.

Step 4: When validating the order summary, the customer expressly accepts the general sales conditions in force on the site.

Step 5: The Customer chooses their delivery method (the price varies according to the product and the destination) and then their payment method. They are then redirected to the secure payment site where they enter their bank details.

Payment is made online by credit card only. The final acceptance of the customer is therefore materialized by the validation of his bank details (credit card number, expiry date and cryptogram).

The Customer must enter his credit card number, its validity date and the 3 numbers of the visual cryptogram on the back of his card.

If payment is accepted, the customer will be redirected to an order confirmation screen on the Site.

In case of payment failure, the customer will have up to 5 attempts to re-enter his bank details. At the end of the 5th refusal, the customer will be redirected to a screen on the site indicating the refusal of payment.

The placing of an order by the customer implies the customer's full and unreserved acceptance of these general terms and conditions of sale. Please note that the customer is not debited at the time of validation of the order and not at the time of shipment.

3.1 Order confirmation

Within one hour of placing the order, the customer will receive an e-mail confirming:

- the recording of his order,

- details of the items ordered

- the total price

- delivery costs

- an estimate of the delivery date or time

- the payment method chosen

 

LEO ET VIOLETTE reserves the right not to validate the order in case of:

- abnormal or abusive claims,

- orders that are abnormal in relation to the quantities ordered,

- abnormal or abusive exchanges and returns,

- existing dispute(s) with the client.

- Bank details provided suspicious

 

3.2 Order Archiving

The details of the order are archived in accordance with Article L. 134-2 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is kept.

 

Article 4. Payment terms and conditions

4.1 Payment by credit card.

The price of the products purchased is payable in cash, in full on the day the order is placed by the customer.

Payment is made online, in American dollars, by credit card. The following payment cards are accepted: credit card, visa, Mastercard, American Express.

The customer's bank account corresponding to the bank card used for payment is debited on the day of the order confirmation by LEO ET VIOLETTE.

In the event of a non-payment, an incorrect address or any other problem on the customer's account, LEO ET VIOLETTE reserves the right to block the customer's order until the problem is resolved.

 

4.2 Securing payment

All purchases made on the Site are protected and secure 7 days a week, 24 hours a day. By clicking on the credit card of his choice, the customer is directed to the Mollie.com secure payment site, which integrates the SSL security standard. When paying, the Customer indicates his card number, its validity date and the cryptogram on the back of his credit card. 

This data is automatically transmitted in encrypted mode (SSL protocol) to be verified in order to avoid abuse and fraud.

 

Article 5. Shipping & Returns

5.1 Delivery areas

LEO ET VIOLETTE delivers any order to USA & Canada.


 

  • Home delivery:

For all orders to be delivered in the USA & Canada the delivery company will be DHL or UPS.


5.3 Delivery costs

The delivery costs is 12$ for small leather goods and 20$ for all other products.


5.4 Conformity of the order

It is the Customer's responsibility to ensure, upon receipt of the items, that they comply with the order. 


Any anomaly concerning the delivery such as:

- Damaged package,

- Missing products,

- Deteriorated products,

- Products not in conformity with the order,

Must be notified within the legal timeframe following receipt of the order by registered letter or by e-mail to the following address: contact@leoetviolette.com

In case of non-compliance, the Customer makes a complaint by email or registered letter in order to obtain a free "return form". The non-compliant item will be returned to the following address: 

LEO ET VIOLETTE

12 rue Sainte Anne

75001 PARIS

To obtain a free return voucher, you can write to contact@leoetviolette.com. You will be provided with a printable voucher. You will then have to print it, stick it on the parcel and drop it off at a "La Poste" shop or a "point relais" near your address.

Any shipment made by the customer himself, without a written request to the email address " contact@leoetviolette.com ", will not give rise to reimbursement of the delivery costs of this return.

It is the customer's responsibility to take care of the packaging and to protect the product well so that it is not damaged during transport. The product must not have been worn.


5.5 Conformity of the Products - Guarantee against hidden defects

Products corresponding to these criteria are considered non-compliant:

- error on the model 

- color error 

- model received not conforming to the visual

- General quality subject to validation with Customer Service and sending of photos.

All products benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the Customer to return defective or non-compliant Products delivered.

- Article L211-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is responsible for any defects in conformity that exist at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

- Article L211-5 of the French Consumer Code: In order to conform to the contract, the goods must :


  1. Be fit for the purpose usually expected of similar goods and, where applicable:
    - correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
    - have the qualities that a buyer may legitimately expect, having regard to the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;

  2. Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.
    - Article L211-12 of the French Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
    - Article 1641 of the French Civil Code: The seller is liable for hidden defects in the item sold that render it unfit for its intended use, or that so diminish this use that the buyer would not have purchased it, or would have paid a lower price for it, if he had known about them.
    - Article 1648 paragraph 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within a period of two years from the discovery of the defect.
    - In the event of delivery to the customer of a Product that does not conform to the order or reveals a hidden defect, the Customer may return said Product to LEO ET VIOLETTE in accordance with the provisions of Article 7. 


LEO ET VIOLETTE

12 RUE SAINTE ANNE

75001 PARIS


The customer can also return his items in the LEO ET VIOLETTE shop 

Returned items must not have been worn/used and be in their original packaging (the box containing the handbag must also be in excellent condition). They must also be accompanied by the invoice.

It is up to the customer to provide proof of this return.

The Customer may ask LEO ET VIOLETTE:

- either to be delivered a product identical to the one ordered, within the limit of available stocks;
- or to be delivered a product of equivalent quality and price, within the limit of available stocks;
- or to be reimbursed for the price of the product ordered and any initial delivery costs. This reimbursement shall be made within 30 (thirty) days of receipt by LEO ET VIOLETTE of the returned item, by crediting the customer's bank account used to pay for the order.

The cost of returning the product ordered and delivered to the customer, as well as the possible delivery of another product, shall be borne by LEO ET VIOLETTE

Free returns only concern shipments from Metropolitan France.

In any event, these provisions do not deprive the customer of the possibility of exercising his right of withdrawal, as indicated in Article 6 below.

 

Article 6. Right of withdrawal and return of ordered items

6.1 In accordance with Article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise his right of withdrawal without having to justify his decision or pay any penalties. 

 

The withdrawal form is available in the appendix of the present legal notice and also of the general sales conditions (GSC)

To return the product, the customer just needs to send an email to the following address contact@leoetviolette.com

The email must contain the following elements:

Title: "Product return"

Order number

Name of the customer

Delivery address

Email address of the attached account

If the customer uses his/her right of withdrawal, LEO ET VIOLETTE shall send an acknowledgement of receipt of the withdrawal without delay on a durable medium (for example, by e-mail). 

To obtain a free return voucher, you can write to contact@leoetviolette.com. You will be provided with a printable voucher. You will then have to print it, stick it on the parcel and drop it off at a "La Poste" shop or a "point relais" near your address.

Free returns only concern shipments to Metropolitan France.

Any shipment made by the customer himself, without going through the return form, will not give rise to refunds of the delivery costs of this return. These will therefore be the responsibility of the customer.

The first shipment of the product remains the responsibility of the customer and will not be reimbursed. Only the return costs will be charged to the company "LEO ET VIOLETTE ".



6.2 The returned Product(s) must be new, unused and, if applicable, in their original box.

Returned items must not have been worn/used and be in their original packaging (the box containing the handbag must also be in excellent condition).

Any item returned soiled and/or damaged by the Customer shall not be taken back.

Upon receipt of the package, LEO ET VIOLETTE shall judge whether the returned Product(s) are in perfect condition. No returns shall be accepted if the Product(s) returned has/have been visibly used or damaged by the Customer, such use or damage making the Product(s) unfit for sale.


If the return is refused by LEO ET VIOLETTE for the reasons set out above, the Product(s) shall then be returned to the Customer at the latter's expense without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of his or her rights to a guarantee on the Products sold.

 

Article 7 - Complaints - Information

For any information, question or advice, the LEO ET VIOLETTE customer service is available to the customer by e-mail at the following address: contact@leoetviolette.com

 

Article 8. Personal data

8.1 The data communicated by the Customer on the Site, necessary for the processing and delivery of orders, is reserved exclusively for LEO ET VIOLETTE or its partners after express consent from the customer. 


In accordance with the amended law of 6 January 1978 relating to information technology, files and freedoms, the Customer has the right to access, modify, rectify and delete data concerning him/her.

To exercise this right, the Customer should send a request by e-mail to the following address

contact@leoetviolette.com or by mail to

LEO ET VIOLETTE - 12 rue Sainte Anne - 75001 Paris


8.2 The Customer may subscribe to the LEO ET VIOLETTE newsletter and thus choose to be regularly informed of offers proposed by the brand. They may unsubscribe at any time by clicking on the link provided for this purpose on each newsletter. 


8.3 Certain web pages of the Site may contain web beacons that make it possible to count the number of visitors to the Site and/or provide LEO ET VIOLETTE with a certain number of indicators. These web beacons may be used with some of our partners, in particular in order to measure and improve the effectiveness of the Site. In any case, the information obtained from these tags only allows us to gather statistics on the number of visitors to certain pages of the Site in order to better serve our Customers.

 

Article 9. Intellectual property rights

All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of LEO ET VIOLETTE and are protected by copyright as well as by the provisions relating to trademark and/or patent law.

The total or partial reproduction of any of these elements, on any medium whatsoever and for any reason whatsoever, without the prior and express agreement of LEO ET VIOLETTE is strictly prohibited.

 

Article 10. Force majeure

In the event of force majeure as defined by current case law, the performance of LEO ET VIOLETTE 's services shall be suspended in whole or in part. Force majeure refers to any external, unforeseeable and insurmountable event preventing LEO ET VIOLETTE from executing its contractual obligations.

In the event of the occurrence of an event qualified as force majeure according to the previous paragraph, LEO ET VIOLETTE undertakes to notify the Customer as soon as possible.

 

Article 11. Limitation of liability

The placing of an order implies knowledge and acceptance of the characteristics and limits of the Internet, in particular with regard to technical performance, response times for consulting, querying or transferring information, the risks of interruption, and more generally, the risks inherent in any connection and transmission over the Internet, the lack of protection of certain data against possible misuse and the risks of contamination by possible viruses circulating on the Internet network.

 

Consequently, LEO ET VIOLETTE may not, under any circumstances, be held responsible for any direct or indirect damage resulting from an interruption, a malfunction of any kind, or for any direct or indirect damage resulting, in any way whatsoever, from a connection to the Site. It is the responsibility of any person connecting to the Site to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack. The connection of any person to the Site is done under his or her own responsibility.

 

The responsibility of " Léo et Violette SAS " with regard to any product purchased on the site is strictly limited to the purchase price of the latter. "Léo et Violette SAS " will not be responsible for the following losses, regardless of their origin:

  • loss of income or sales
  • operating loss
  • loss of profits or contracts
  • loss of expected savings
  • data loss
  • loss of work or management time
  • damage to image
  • loss of opportunity
  • moral prejudice.

The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided by law.

Léo et Violette SAS is only obliged to deliver Products that comply with the contractual provisions. The Products are considered to be in conformity with the contractual provisions if the following conditions are met: they must be in conformity with the description and possess the characteristics exposed on the Site; they must be adapted to the purposes for which products of this kind are generally conceived; they must meet the criteria of quality and resistance which are generally accepted for products of the same kind and which can reasonably be expected.

 

Article 12. Modification of these General Terms and Conditions of Sale

These general terms and conditions of sale are applicable as long as they appear on the website www.leoetviolette.com.

LEO ET VIOLETTE reserves the right to modify them at any time. The new general conditions of sale will only be applicable to orders placed after this modification.

Last date of update of the T&Cs: March 2019

 

Article 13. Disputes - Jurisdiction and Applicable Law

These general terms and conditions, as well as the relationship between the Customer and the Seller, are governed by French law.
In the event of a dispute, only the French courts shall have jurisdiction.
However, prior to any recourse to an arbitral or state judge, the Customer is invited to contact the Seller's complaints department.
Also, pursuant to Article L.612-1 of the Consumer Code, the Customer may decide to have recourse to a consumer mediator with a view to the amicable resolution of his dispute with the Seller.
As mediation is not compulsory, the Customer or the Seller may withdraw from the process at any time.

 

In accordance with Order No. 2015-1033 of 20 August 2015, its implementing decree No. 2015-1382 of 30 October 2015, Articles L.611 to L.616 and R612 to R616 of the French Consumer Code, the consumer customer, subject to Article L.152-2 of the French Consumer Code, has the option of submitting a request for an amicable resolution through mediation, within a period of less than one year from the date of his written complaint to the professional.

This institution has designated SAS Médiation Solution as a consumer mediation entity, by signing an agreement registered under the number CS000737/2001

In order to refer the matter to the Ombudsman, the consumer must formulate his or her request :

  • Or in writing to : Ms Eliane SIMON, mediator

Sas Mediation Solution

222 chemin de la bergerie

01800 Saint John of Niost

Tel. 04 82 53 93 06

 

 

  • Either by filling out the online form entitled "Referral to the mediator" on the site

https://www.sasmediationsolution-conso.fr

 

 

Regardless of the means of referral used, the application must contain :

  • Postal, telephone and electronic contact details of the applicant,
  • The name and address of the professional concerned,
  • The number of the agreement: CS000737/2001
  • A brief statement of the facts,
  • A copy of the prior request addressed to the professional

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CONTACT

LEO ET VIOLETTE

12 rue Sainte Anne

75001 Paris

France

01 44 82 58 56

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APPENDIX 1

Withdrawal form
(Form to be completed and sent to us only if you wish to withdraw, we advise you to also specify your order number)

Address: SAS Léo & Violette, operating under the trade name of Leo&Violette, whose registered office is located at 12 rue Sainte-Anne, 75001 Paris and whose e-mail address is: contact@leoetviolette.com.

I hereby declare that I withdraw from the sales contract concerning the following goods:
Order from/delivery of (*):
Consumer's name
Consumer's address
Consumer's signature (only for paper forms)
Date
(*) Delete as appropriate

For any information, you can contact the Customer Service at contact@leoetviolette.com or at +331 44 82 58 56